Please be aware that processing typically takes 2-4 business days, followed by transit times of 5-10 business days, resulting in an Estimated Arrival Date of 7-14 business days. You will receive a confirmation email, complete with tracking details, once your package is en route. Please note that the estimated time may extend up to 17 days, accounting for holidays, USPS delays, or unforeseen circumstances. For inquiries, contact us at terenthina@gmail.com or text using online chat on our website.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at terenthina@gmail.com. Once your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Please be aware that items sent back to us without first requesting a return will not be accepted.

Your satisfaction is a priority to us and we are happy to assist with any situation. If you have any concerns, please reach out to our Care Team at terenthina@gmail.com.

Maintenance:
Gentle Handling: Treat your jewelry with care. Avoid washing it to preserve its lustrous shine.
Cream-Free Zone: Keep your necklace away from creams and lotions, as they may dull its brilliance over time.
Solitary Storage: Store your necklace separately to prevent it from coming into contact with other items. This will help maintain its polished look without the need for frequent cleaning.

Our prayer is that TERENTHINA will serve as a reminder of high quality and great experience! You can count on our 90-day quality guarantee, starting from the day your item is delivered. In instances covered by the warranty, we follow a policy of offering a remake or replacement for any damaged, defective, or incorrect item upon visual confirmation. We always do our best to process your approved replacement depending on its availability and processing times. If you encounter any issues, please reach out to our dedicated customer support team. We are here to take care of you and we will resolve any concerns you may have.